Overview

Technopac offers a range of services to compliment the products that we sell.

Services

Consultancy
Invariably one of the biggest questions you will ask yourself when looking for a business system is "which is the right system for my business?". At Technopac we take the guess work out of your decision-making process by adopting an iterative and consultative approach. We look beyond the aspect of "product" and focus on the solution that best meets your needs, and which will empower your business for sustained future growth.

We have many years experience implementing business system solutions for clients across a broad spectrum of industries from mining to financial services. Let our experience and know-how help you to take your business to the next level.

Implementation
Deciding on a new business system goes hand-in-hand with having the confidence that the system will be implementented successfully, that is, according to specifications, on time, and within budget.

The following is a brief synopsis of the stages of a typical system implementation.

 Pre-Commencement

This stage focuses primarily on reviewing the proposed solution, planning for the various stages, as well as holding an initial client meeting to identify resources and agree timeframes.

 Solution Design

This stage includes solution design planning, conducting preliminary training sessions, holding design workshops, constructing prototypes (if required), and obtaining client approvals to proceed.

 Implementation

This stage includes implementation planning, implementation tasks and sign-offs, Go-live approvals, and Post Go-live support

 Project Management (optional)

Project management includes a project plan with defined tasks, resources and deadlines, and regular project review meetings.

Training
Technopac offers a comprehensive range of training courses aimed at enabling you to get the most out your system as follows:

Standard Training

This training forms part of the system implementation and focuses on the core areas of functionality in order to get you up and running on the system.

Refresher Training

Periodically it is recommended that users attend refresher training to ensure that they are using the system effectively.

Customised Training

Customised training is tailored to suit your individual needs, and can include training on such things as "Crystal" Report writing.

Support
We offer our clients an innovative support arrangement and "free" telephone support. Support issues can be logged on our web self service site,or emailed to our Help Desk. Please ask for a Support Plan Summary to see how we take care of our clients.

 

Send an Enquiry.